Agilid Remote Monitoring and Preventative Maintenance Agreement

HOW IMPORTANT IS SYSTEM UPTIME TO YOU?

Most companies don't have the time or knowledge to perform the proper monitoring and maintenance that is essential to ensuring a smoothly operating IT infrastructure. Agilid's Remote Monitoring and Preventative Maintenance Agreement consists of three (3) key components: Remote Monitoring, Preventative Maintenance, and discounted Remote Support. Leave your IT maintenance and management to our expert engineers. We will simplify your IT management so that you can focus on your business and never worry about whether you're doing what's necessary to keep your business up and running.

Centralized Remote Monitoring is the key component of our preventative maintenance agreement. It allows us to be proactive in maintaining your system so that we can avoid downtime by averting system failures before it happens rather than responding to it after it does. Our monitoring system will constantly monitor your environment 24x7x365 to ensure that your systems are running smoothly. When potential problems are detected, our early warning alerts inform us of it so that one of our trained engineers can respond to it - on-site or remotely - so that issues can be resolved before thay result in system downtime, staff idle-time, lost productivity and revenue, and higher IT recovery costs for you.

Our monitoring system tracks the following parameters and any issues are reported to you by our engineers:

• Computer Processor Utilization

Higher than normal Computer Processor utilization will result in sluggish performance and may indicate an imminent hardware failure.
• Computer Memory Utilization

High levels of Computer Memory Utilization will cause your applications to run slowly, wasting time. Ensuring that the proper amount of computer memory is in place to accommodate the current workload your company has is a key to ensuring productivity and preventing overworked computers.
• Security Software Performance and Updates

We monitor the status and performance of your Anti-Virus and other security software to ensure that they're up-to-date, operating properly and without errors. Security is a paramount concern of any business and we make it our business to stay on top of it for you.
• Backup Software Performance

Backup is essential to protecting any business from disastrous data loss. We monitor the health of your backup system, or you can sign up with ours. Agilid's backup system (Agilebackup) provides a full spectrum of backup options, all the way to a "bare-metal" backup which would allow us to fully restore any of your computers within an hour.
• Computer Storage Space Utilization

It's easy to fill up Storage (i.e., Disk) Space with all the data that a vibrant business generates; documents, scanned files, accounting data, etc. Running your systems at close to maximum storage capacity causes performance errors but also storage system failures. At worst, it can cause data loss, which is very costly to any business organization. With our monitoring system, we can quickly avert such issues.
• Storage Device Failure

Modern Storage Devices can be monitored for signs of impending failure weeks or months in advance. Failure to do often leads to storage device crashes that result in significant data loss at best, costly data recovery costs. Studies have shown that 44% of data loss occurs due to hardware malfunction, and rebuilding just 20MB of lost business data could cost up to $17,000 and take nearly three weeks to perform. On the other hand, with Agilid's backup system and our early warning alerts, a failed hard drive can be avoided completely, or replaced within a few hours.

The ultimate objective of our Monitoring and Preventative Maintenance Agreement is to give you proactive IT service. Aside from monitoring the system to anticipate potential failure modes, preventative maintenance ensures that your systems are operating under optimal conditions. Here are some of the tasks that are performed periodically as part of our preventative maintenance program (Note that most of these tasks are scheduled during business off-hours):

• Critical and Recommended Microsoft Updates

We perform all required and recommended Microsoft Updates to ensure that your computers are secure and functioning with the latest version of all your office applications.
• AntiVirus Security Updates and Full-system Scans

We manage your Anti-Virus or Internet Security software subscriptions and make sure that the installations and virus definitions are are up-to-date. We perform full system scans to ensure that your computers are virus free.
• Data Storage Defragmentation

Data storage devices accummulate random unusable areas of storage over time - they become "fragmented". We perform defragmentation operations so that your storage devices consolidate all your data and free up unused areas and again make them available to the system for storage use.
• Data Storage File Clean-up

With the frequent exchange of data over the Internet during browsing, storage devices become extremely cluttered with temporary files, cookies, history files, Autocomplete form history, index.dat., log files, etc. We periodically remove such files from your system, allowing it to run faster and freeing up valuable storage space.

In order to provide you with the fastest, most direct response to any of your Helpdesk or IT administrations issues, our Monitoring and Preventative Maintenance Agreement provides you with Remote Support coverage. With Remote Support, whenever whenever it's required, one of our engineers can login to your computer, share your screen, show your what needs to be done to resolve your issue, or actually do it for you. Your staff will no longer need to sort through instructions or descriptions of how to resolve their problems. We do it for you ... instantly. Simplifying IT is what it's all about. Even better, since you're covered by our Monitoring and Preventative Maintenance Agreement, you get this all at a significantly discounted hourly support rate with increments down to the minute!

Call Us Today

Should you have any questions, feel free to peak with someone about any of our IT support services and we'll be happy to answer all your questions. Also consider our IT Consulting services.

Call us at (347) 234-5905, or send an e-mail to info@agilid.com