Helpdesk & Managed IT Services

Preventative maintenance is the ideal way to ensure that your technology infrastructure operates without a hiccup. In order to accommodate your businees environment, we offer a broad range of IT Support services to help you maintain your IT infrastructure. Our Helpdesk and Managed IT service will relieve you from worry and give your company the freedom to focus on your core competencies. Our engineers can respond to you by phone, remote login, or at your facilities to quickly resolve any technical issues that you might be facing. Our people, processes, and technology will allow you to provide immediate and responsive support to your staff, thereby helping you maitain smooth operations and quality service to your own customers.

Maximize Profit by Reducing Downtime

By estrablishing common expectations and a well defined Service Level Agreement, we will ensure that each and every service request is handled with the required response time at the appropriate level of expertise. We will show you how much money you can save each year by minimizing your company’s down-time with our IT support services.

Experienced and Certified IT Professionals

Our engineers have years of field experience in diverse environments of all sizes, and are industry certified in many plaftorms such as:

• Microsoft Windows XP/7
• Microsoft Server 2003, 2008, 2011
• Cisco
• Citrix
• Linux, Unix, BSD
• Xenware, VMware

Gives us a call today. We can help you identify your needs and build a customer tailored helpdesk solution that will allow you to gain a competitive advantage in your marketplace.

Helpdesk & Managed IT Maintenance Options

We realize that small to mid-size businesses have quite varied system infrastructures and staff support needs. Our aim is to help you simplify your IT by addressing your IT issues as efficiently and cost effectively as possible.

In order to accommodate your business environment, we offer a number of on-site and/or remote service options for you to choose from.

Option 1:  Hourly Support

For one-time or infrequently occurring issues, we can provide you with on-site or remote support on an hourly basis. Hourly service is billed at a one (1) hour minimum with billing at thirty (30) minute increments thereafter.

Option 2:  Bulk-Hours Support Plan

To give clients the benefit of have having a reduced hourly rate without committing to a support agreement, clients can purchase a preset number of hours at a reduced "bulk" rate.

Option 3:  Emergency Support

In times of emergency, we can provide you with a high-level engineer who can diagnose your problem and get your system up and running within a short amount of time. For clients who do not have an Agilid Support or Maintenance Agreement, on-site emergency support requires a two (2) hour response time and is billed at twice the hourly rate for standard hourly support, with a two (2) hour minimum.

Option 4:   Agilid Support Agreement

An Agilid Support Agreement establishes a customized Service Level Agreement to cover all of your technical support and maintenance needs at a fixed monthly rate - simplifying your IT. Our support agreements provide our clients with consistent support that establishes an efficient and cost affective maintenance plan specifically designed to fit each client's needs.
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Option 5:  Agilid Remote Monitoring and Preventative Maintenance Agreement

With our Remote Monitoring and Preventative Maintenance Agreement, we are able to monitor and maintain a client's IT infrastructure in optimal operational condition, and to address potentional problems before they occur. Anticipating potential system failures prevents outages and saves the company from the high cost of downtime and staff idle-time. This makes the Remote Monitoring and Preventative Maintenance Agreement extremely cost effective.
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Call Us Today

Call us or contact us at info@agilid.com to find out how you can help you by simplifying your IT and saving you money in the process.